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Customer Support

The MiSentinelSOS customer support team is based in Manchester at our tech headquarters and is ready to assist you with any difficulties you may experience. We prioritise and remain committed to providing our users with continuous support.
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Lone worker Support Services - MiSentinelSOS

Our Support

MiSentinelSOS customer support team is available around the clock to provide technical assistance with any issues. A dedicated 24/7 customer support service to all users.

Be in contact with our support team and make use of their expertise about MiSentinelSOS portal and the system.

Listening to Our Customers

Consult with one of our highly-skilled team member via email [email protected]  or call at +44 2085140006 if you are experiencing any technical difficulties.

The team will provide expert information on our product and system and ensure that all users are supported until the issues are resolved.

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Technical Support

Due to the possible severity of lone workers emergency situations, our system are designed to experience minimum malfunctions. We are trained to get to the bottom of any technical issues you may be facing.
We will resolve:
  • System security
  • Compatibility issues
  • System failures
  • Device technicality issues
  • System interruptions
  • API integration and functionality
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Lone Worker App FAQs

A lone worker app is an application that can be downloaded on smartphones designed to protect employees working alone.
The most basic function of a lone worker app is to raise an SOS alarm when the user needs help, for example if they’re in danger, suffer an injury or feel threatened.
A lone worker app is linked with a 24/7 Alarm Receiving Centre (ARC). When the SOS alarm button is pressed, an alert is raised in the ARC and audio communication is opened between the smartphone and the ARC Controller. You can also use a lone worker app to set timers for specific tasks and to check in/out of the working day.
The MiSentinelSOS lone worker app is available to download from both the Apple Store and the Play Store. Before gaining access to the app’s features, your employer will need to have purchased a User ID and User Token.

Keep Your Lone Worker Secured!

We offer solutions that match your specific needs.
Find out what we can do for you.

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We provide our clients with a web based portal which allows them access to every functionality provided by MiSentionelSOS. All users’ data as well as pre-escalation policies can be up dated in real time.

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